Doha, July 02 (QNA) - Qatar General Electricity and Water Corporation (KAHRAMAA) has announced the launch of a comprehensive Customer Satisfaction Survey for 2026, aimed at evaluating the quality of services provided across the State of Qatar.

This initiative reflects KAHRAMAA's ongoing commitment to placing the customers at the center of its decision-making process, with the goal of achieving and maintaining the highest standards of service excellence.

In a statement, KAHRAMAA said that the survey provides valuable insights into customer perceptions, measures confidence in the services delivered, and helps identify areas for improvement. It also supports aligning service delivery with best international practices, ultimately strengthening customer satisfaction. The survey is scheduled to be conducted over an extended period from July to November 2026.

In this context, Director of the Planning and Quality Department at KAHRAMAA Dheya Saad Al Nuaimi highlighted the importance of the Customer Satisfaction Survey as a key pillar in guiding the corporation’s strategies and projects. She reaffirmed KAHRAMAA's commitment to continuously enhancing its services and delivering a seamless, high-quality experience that aligns with the State of Qatar's dynamic development and its regional and global leadership in public services.

"In designing this survey, we have focused on establishing a comprehensive assessment framework to measure satisfaction levels across all key services provided by KAHRAMAA, through multiple service channels, including customer service centers, call centers, and digital channels. This approach enables us to gain a holistic understanding of our performance in meeting customer expectations and delivering services of the highest standard," Dheya said. (QNA)