Makkah Al Mukarramah, May 20 (QNA) - The Qatari Hajj Mission's Surveillance and Inspection Unit is continuing to ramp up tours of the accommodation facilities of Qatar's pilgrims and pilgrimage operators as part of the comprehensive preparations to receive them starting from the 4th of Dhu al-Hijjah.

The move is intended to ensure that all accommodation facilities are fully equipped through the enforcement of the highest standards, as well as health and food requirements, to provide a secure and comfortable environment for them throughout their religious journey.

Head of the Qatari Hajj Mission's Surveillance and Inspection Unit Mohammed Hassan Al Kaabi said these tours come as part of an integrated surveillance system to ensure that all pilgrimage operators adhere to the requirements for providing top-notch accommodation facilities.

The purpose is to confirm that these facilities comply with all mission-approved conditions and specifications, Al Kaabi noted, pointing out that the inspection operations include checking bedrooms and public utilities, such as prayer rooms, restaurants, and reception lobbies, to ensure enhanced sanitation levels and the readiness of these facilities based on the top-tier approved criteria.

Al Kaabi highlighted that these tours include kitchens and food preparation settings, where all appliances are checked to confirm their validity, in addition to the quality of food components and adherence to the enforced health requirements to ensure the safety of meals served to pilgrims.

He noted that the unit comprises health and food safety inspectors from the Ministry of Municipality, who take part in onsite inspections to ensure compliance with approved health and food safety standards.

This move underscores the combined efforts of state institutions and their coordination in providing top-tier care services for pilgrims of Qatar, while ensuring their safety either during their stay at accommodation facilities or during commutation, Al Kaabi underlined.

  He clarified that this operation started earlier ahead of the Hajj preparations, with the unit conducting tours of the operators' accommodation facilities with the objective of taking notes and feedback.

The aim was obviously to ensure those pilgrimage operators had been complying with the essential requirements ahead of the pilgrims' arrival and to ensure the sites are truly ready and fully operational, followed by further visits after their arrival to conduct interviews and monitor their perspectives in terms of the quality of reception and food services to elevate their satisfaction, Al Kaabi recalled.

Al Kaabi called on pilgrims to participate in evaluating pilgrimage operators online by filling out forms that will be texted to their smartphones. He confirmed that this move is an essential tool in promoting performance, as well as the services afforded to them.

He assured that these surveillance tours will remain in effect throughout the whole Hajj season to ensure a safer and more luxurious environment for pilgrims from Qatar, as all supportive units in this mission are operating in unison to care for those pilgrims.

The surveillance likewise extends to their tents in the Holy Sites in coordination with the Sites Service Unit to verify the enforcement of safety and health requirements.

Strikingly, the mission has provided a free call service for all pilgrims from Qatar, as part of its commitment to protecting them and ensuring top-notch services are in place.

Pilgrims can either dial the hotline 132 from inside Qatar, or 8003040444 inside the Kingdom of Saudi Arabia for pilgrims who hold both Qatari and Saudi SIM cards, to submit complaints and inquiries. This step will obviously ensure swift interaction with all cases and provide support instantly.

  The unit broadly undertakes a pivotal role in confirming combined efforts in terms of coordination with all supportive units through receiving these complaints and inquiries and following up on them directly.

These efforts are part of a combined system the Qatari mission is undertaking in unison with the authoritative agencies in the sisterly Kingdom of Saudi Arabia, with the latter undertaking a pivotal role in regulating pilgrimage affairs based on advanced operational plans. (QNA)