Doha, April 21 (QNA) - Hamad Medical Corporation (HMC) announced that its National Mental Health Helpline (NMHH) has experienced remarkable growth and success last year.

The Helpline answered 19,238 calls in 2025, highlighting the need for accessible mental health support across Qatar.

As part of its extended function, the Helpline has established a comprehensive triage and assessment service for people referred to Psychiatry and/or Psychology Clinics.

This service ensures that patients who require help are directed to the most appropriate clinic in a timely manner.

Since its launch six years ago, the NMHH has continued to grow and enhance its services, reaching a 90 percent patient satisfaction rate, according to an anonymous survey of users.

The Helpline Triage Team (HTT) of experienced mental health nurses have guided more than 12,700 callers to appropriate support, ranging from family support and individual psychological support to inquiries and appointments, while the psychology team has ensured rapid access to talking-therapy for nearly 1,400 new patients.

A total of 4225 calls were answered by the rapid intervention team and those callers have been directed to have specialist psychiatric intervention and medication. The pharmacy team answered 692 calls, while a further 221 calls were handled across various service categories.

This rapid intervention service has been able to respond to early signs of relapse, review of treatment and to stabilize any potential crisis, preventing more than 400 patients attending Emergency Departments.

The service is the primary point of access for mental health support in Qatar, offering a fully confidential, rapid response service to support anyone needing professional mental health support, irrespective of age, gender, background or nationality.

Experienced mental health professionals including nurses, psychologists, psychiatrists and allied health professionals, are on hand to offer confidential, specialized mental health support to all callers.

HMC has invited the public to make use of the Helpline, which is reachable by calling 16000 and choosing option 4 for Mental Health.

The Helpline is available from 8 am to 6 pm Saturday to Thursday. (QNA)