Doha, November 26 (QNA) - Vodafone Qatar has announced the delivery of next-generation digital solutions that enhance connectivity, strengthen cybersecurity, and transform customer engagement across Qatar, in collaboration with Microsoft.

Three strategic projects combine Vodafone Qatar's advanced network capabilities with Microsoft's cloud and Artificial Intelligence (AI) expertise to accelerate Qatar's digital transformation, in line with Qatar National Vision 2030.

Showcased at Mobile World Congress in Qatar, the companies are deploying an AI-powered interactive voice response (IVR) system for call center support that uses smart automation and Vodafone Qatar's knowledge database to handle international calls.

Customers can interact with AI agents for routine queries or seamlessly connect with human representatives for personalized support. 

The system can also manage promotions, escalate complaints, and send automated follow-up messages, resulting in faster and more efficient customer experiences.

In addition, Vodafone Qatar is launching a next-generation voice service integrated with Azure Communication Services.

This enables customers to make high-quality, secure calls directly through the MyVodafone app, without any roaming or hidden charges. Offering carrier-grade reliability, real-time charging, and full regulatory compliance, the solution delivers a premium, cost-efficient experience using Wi-Fi, mobile data, or broadband.

Further, the companies are working towards establishing an AI-driven Cybersecurity Operations Centre (CSOC) powered by Microsoft's Security Copilot.

The center will automate investigations, improve accuracy in threat detection and response, and introduce Specialised Copilot Agents for Data Protection and Operational Excellence, helping reduce investigation time and strengthen compliance.

HE Sheikh Hamad Abdulla Jassim Al-Thani, Chief Executive Officer at Vodafone Qatar, commented, "Vodafone Qatar continues to embrace new technologies to deliver exclusive products and services. Our collaboration with Microsoft reinforces our commitment to cybersecurity excellence and positions us at the forefront of security innovation.

By combining our advanced network capabilities with Microsoft's latest AI and digital solutions, we will continue to support Qatar's digital transformation and contribute to a resilient, future-ready ecosystem."

Ahmed El Dandachi, General Manager, Microsoft Qatar, commented: "In today's era of agentic AI, agents are powerful tools that enable organisations to achieve their goals more efficiently.

Their unique ability to harness expertise and adapt to changing needs makes them essential in driving digital transformation.

By equipping companies with these intelligent tools and robust support, we help them unlock fresh opportunities, deliver outstanding customer experiences, and set new standards for innovation within their industry." (QNA)