Doha, October 20 (QNA) - The Ministry of Municipality, represented by its Customer Service and Unified Call Center Department, has inaugurated a new call center dedicated to serving clients of the Urban Planning Affairs sector.

The initiative aims to enhance service quality, streamline public access to urban planning services, and improve transparency and efficiency in processing transactions, in line with global best practices.

Head of the Unified Call Center at the Customer Service and Unified Call Center Department, Rakan Mohammed Al Marri, said the new center will serve as a direct link between the public and the Urban Planning Affairs sector.

It will handle inquiries, feedback, and service requests promptly and professionally, reinforcing public confidence in government services and supporting the country's urban development efforts.

Al Marri noted that the launch is part of the ministry's broader strategy to upgrade communication channels with the public and integrate digital services with call center operations.

The move is expected to boost competitiveness, increase customer satisfaction, and position the ministry among the region's leading institutions in customer service.

It also aligns with the ministry's commitment to innovation, leadership, and sustainability, as outlined in Qatar National Vision 2030.

He added that the center marks a qualitative leap in service delivery through its direct integration with Urban Planning Affairs systems.

This connection has reduced response times from up to ten days to a current efficiency rate exceeding 75 percent, significantly improving user experience and communication effectiveness.

The center is equipped to handle thousands of calls monthly, reflecting the ministry's dedication to placing customer needs at the heart of its priorities.

The new facility provides immediate responses to public inquiries across 37 services related to urban planning, including land allocation and planning transactions. Its integration with sector systems enables faster, more efficient processing through a unified communication channel that saves time and effort for both citizens and residents. (QNA)